General terms and conditions

1 Application
1.    These general terms and conditions apply to all offers, arrangements, reservations and agreements relating to all accommodation managed by Sarl Les Trois C, hereinafter referred to as Château Cazalères Holiday Park.
2.    In these general terms and conditions, the term “tenant” refers to the person who enters into a contract with Parc de Vacances Château Cazalères concerning the rental/use of accommodation. The term “user” refers to the tenant and the persons designated by the tenant who use (will use) the accommodation rented by the tenant.
3.    These terms and conditions apply irrespective of any (prior) reference to your own or other terms and conditions. Château Cazalères Holiday Park rejects all terms and conditions referred to or used by you.
4.    Agreements derogating from these General Terms and Conditions are only valid if agreed in writing. Writing in this context includes documents and messages sent by e-mail.

2 Reservations
1.    The Château Cazalères Holiday Park reserves the right at any time to refuse a reservation or to refuse to process a reservation for a legitimate reason (abnormal demand, unavailability, inappropriate behaviour, bad faith, refusal of certain means of payment, legal prohibitions, etc.).
2.    If the Château Cazalères vacation park accepts your booking, it will send you written confirmation (including an invoice) within 7 working days of receipt of the booking. You must check the accuracy of this confirmation as soon as you receive it. Any inaccuracies must be reported immediately to Château Cazalères Holiday Park.
3.    A contract is concluded between you and Château Cazalères Holiday Park when the deposit has been received.
4.    By entering into the agreement referred to in article 2.3, you accept the General Terms and Conditions.
5.    The agreement concerns the rental of accommodation for leisure purposes, which by its nature is of short duration.
Parc de Vacances Château Cazalères reserves the right at any time to refuse a reservation or to refuse to process a reservation for any legitimate reason (abnormal demand, unavailability, inappropriate behavior, bad faith, refusal of certain means of payment, legal prohibitions, etc.).

3 Groups
1. group bookings may be subject to special conditions concerning, among other things, accompaniment, deposit, location and/or type of accommodation, while the purpose and size of the group may, in some cases, result in a group booking being refused.

4 Modifications to the agreement
1.    If, after the contract has been concluded, you wish to make changes to the contract, Parc de Vacances Château Cazalères is not obliged to accept them. It is at the discretion of Parc de Vacances Château Cazalères to determine whether and to what extent such changes will be accepted by it. In the event that Parc de Vacances Château Cazalères accepts your modifications, Parc de Vacances Château Cazalères may charge you a modification fee. This modification fee will not be charged if you make an additional reservation or change to a more expensive period or accommodation.

5 Substitution
1.    The tenant and other users are not authorised to give the accommodation under any name and for any reason whatsoever to persons other than those specified in the agreement, except by written agreement with the Château Cazalères Holiday Park.
2.    If you have agreed with the Château Cazalères Holiday Park that you and/or one or more users will be replaced, you will remain, in addition to the tenant and/or the users replacing you and/or the other users, jointly and severally liable to the Château Cazalères Holiday Park for payment of the part of the rent still due, the modification costs (see article 4.1) and any additional costs resulting from the replacement and the cancellation costs.

6 The price
1.    You will owe the Château Cazalères Holiday Park the agreed rental price as indicated in the written confirmation (also the invoice) of the reservation.
2.    Price reductions and/or special offers can no longer be used once the booking confirmation (also the invoice) has been sent to Vakantiepark Château Cazalères.
3.    All rental prices include VAT, where applicable.

7 Additional charges
1.    You/the tenant are/is required to pay the final cleaning costs and any booking fees in addition to the rental price (plus any tourist tax).
2.    These prices are subject to change each year. They can be found on the website directly at the time of booking.
3.    In the event of failure to comply with the departure obligations indicated on the arrival form, on the website and on the appaction (in particular with regard to cleaning before departure), the company may charge for additional cleaning by the hour.

8 Payments
1.    A deposit of 15% is required. Payment of the above-mentioned amount must be made within 14 days of the date of confirmation (also the invoice) of the reservation by the Château Cazalères .
2.    The balance of the rent must be received by Holiday Park Château Cazalères no later than 4 weeks before the start date of the stay at Holiday Park Château Cazalères, as indicated in the booking confirmation.
3.    Reservations made within 4 weeks of the start of your stay must be paid in full immediately upon booking, or if you make the reservation by telephone, within 14 days of the date of confirmation (also invoice). If, on your arrival, it appears that the amount of the reservation has not yet been (fully) credited to the bank account of Holiday Park Château Cazalères, you must pay the (remaining) amount of the reservation on the spot. If payment is not made in full in accordance with the above, Holiday Park Château Cazalères may refuse you the use of the accommodation. If it subsequently transpires that a payment order has been given, but that the amount had not yet been credited to the bank account of Holiday Park Château Cazalères on arrival, the excess payment will be refunded.

4.    For bookings made less than one week before the start of your stay, you must pay the full amount of the booking on arrival.
5.    In the event of late payment of the amounts invoiced to you, you will be in default immediately after the payment deadline. In this case, the Château Cazalères Holiday Park will offer you in writing the opportunity to pay the amount due within 7 days. If even then payment is not made, Holiday Park Château Cazalères reserves the right to dissolve (cancel) the contract as from the day on which the 7-day period has expired and you will be liable for all damages suffered or to be suffered by Holiday Park Château Cazalères as a result, including all costs incurred in connection with your booking and its dissolution. Holiday Park Château Cazalères is in any event entitled to charge a cancellation fee per accommodation. In this case, the provisions of article 13 apply.
6.    Holiday Park Château Cazalères always has the right to set off any claim against you on any grounds whatsoever against amounts paid by you on any grounds whatsoever.

9 Arrival and departure
1.    The rented accommodation may be occupied on the agreed day of arrival, as indicated on the booking confirmation, from 16:00.
2.    If you wish to continue the contract with Parc de Vacances Château Cazalères for longer than the agreed period and Parc de Vacances Château Cazalères accepts this, Parc de Vacances Château Cazalères always has the right to designate other accommodation.
3.    If the use of the accommodation ends before the agreed date specified on the booking confirmation, the hirer will not be entitled to a refund of (part of) the rental.

10 Regulations
1.    In order to make the stay at Parc de Vacances Château Cazalères as pleasant as possible for all guests, all guests must comply with the rules (of behaviour) laid down for Parc de Vacances Château Cazalères in the Park Regulations. These Park Regulations can be found at the bottom of the General Terms and Conditions.
2.    In accordance with local regulations, guests are required, if requested, to identify themselves at check-in. If guests are unable to provide proof of identity, Château Cazalères Holiday Park cannot and will not be able to accommodate guests.
3.    Each accommodation may be occupied by the maximum number of people indicated in the official information (website, travel guides, etc.) for the accommodation in question.
4.    The Château Cazalères Holiday Park reserves the right to make changes to the layout and opening hours of the park facilities. In the event of urgent maintenance, you will authorise work to be carried out in the accommodation or other facilities during your stay without entitlement to compensation.
5.    It is forbidden to set up tents, whether or not close to the accommodation, in order to stay there, either during the day or at night.

6.    The tenant must leave the accommodation clean, not leave any dirty dishes (i.e. empty the dishwasher), remove the sheets and place them folded in the hall, empty and turn off the fridge and dispose of the rubbish bags in the appropriate bin.
7.    In the event of a breach of the rules set out in these general conditions and/or in the park regulations and/or in the event of failure to comply with the instructions of the staff, the Château Cazalères Holiday Park will be entitled to immediately remove you, the tenant and any other user from the park, without refund of the rent or part thereof.

11 Pets
1.    Only dogs are allowed in the park, no other pets.
2.    Dogs are only allowed in houses where the owners have given their consent to the presence of a dog.
3.    Dogs must be kept on a lead throughout the park.
4.    On arrival, the dog's passport will be requested from reception, in which the last flea treatment must be noted.
5.    Dog faeces must be cleaned up immediately, both inside and outside the park.
6.    If dogs cause such a nuisance that it leads to justified complaints, the dog is no longer welcome in the park after the 3rd warning.
7.    Dogs are permitted in the park, provided they are kept on a lead at all times in all communal areas.
8.    Dogs may not be taken to residences in the park other than those rented by the dog owner.
9.    Any additional costs relating to the presence of pets will be indicated on the site at the time of booking.

12 Break-up and disappearance
1.    The hirer, whose name appears on the booking confirmation, is responsible, without prejudice to the responsibility of other users/guests, for the smooth running of operations in and around the rented accommodation or elsewhere in the park, insofar as this is affected by him/her or his/her party/other user.
2.    In addition, the hirer is always liable, which does not affect the liability of the other users, for damage due to breakage and/or loss and/or deterioration of the inventory/equipment and/or accommodation. Any damage must be reported immediately by the hirer to the Château Cazalères Holiday Park and immediately compensated on the spot, unless the hirer can prove that the occurrence of the damage is not due to a fault of himself, of the other users or of one of the members of his group.
3.    In the event of alienation, this will always be reported to the police.

13 Cancellation fee
1.    If a booking is cancelled, cancellation costs are payable. Upon cancellation, the holiday maker pays a fee to the entrepreneur. This amounts to:

• In case of cancellation more than three months before the commencement date, 15% of the agreed price
• In case of cancellation within three to two months before the commencement date, 50% of the agreed price
• If canceled within two to one month before the effective date, 90% of the agreed price
• If cancelled on the day of the commencement date, 100% of the agreed price

2.    Payment of the provisions of article 13.1 must be in the possession of Vacation Park Château Cazalères no later than 14 days after the invoice date.
3.    If Vakantiepark Château Cazalères has already received your (partial) payment, the cancellation charges (article 13.1.1) will be deducted from this.
4.    If, without further notice, you have not arrived within 48 hours of the agreed arrival date, this will be regarded as a cancellation.

14 Force majeur and proposed amendment
1.    If Parc de Vacances Château Cazalères is unable to perform all or part of the contract due to force majeure, temporarily or otherwise, Parc de Vacances Château Cazalères will present you with a proposed amendment (alternative accommodation, alternative period, etc.) within 7 days of becoming aware of the impossibility of performing the contract.
2.    Force majeure at Château Cazalères Holiday Park occurs if the performance of the contract is prevented in whole or in part, temporarily or otherwise, by circumstances beyond the control of Château Cazalères Holiday Park, including the threat of war, staff strikes, blockades, fires, floods and other disturbances and events.
3.    You have the right to refuse the proposed amendment. If you refuse the proposed change, you must make this known before the date of arrival. In this case, Le Parc de Vacances Château Cazalères has the right to terminate the contract with immediate effect. You will then be entitled to a refund of (part of) the rent already paid. Le Parc de Vacances Château Cazalères will not be liable to make good any damage.

15 Cancellation
1.    Parc de Vacances Château Cazalères is entitled at any time to terminate the contract with immediate effect if, at the time of booking, the personal details of you and/or other users are incomplete and/or incorrect. In this case, there will be no refund of the rent or part thereof.

16 Liability
1.    Parc de Vacances du Château Cazalères accepts no liability for theft, loss or damage to property or persons, of any kind whatsoever, during or as a result of a stay in our park and/or the rental/use of accommodation at Parc de Vacances du Château Cazalères, except in the case of wilful misconduct or gross negligence on the part of Parc de Vacances du Château Cazalères or any of its employees.
2.    Liability for damages consisting of loss of enjoyment of travel or business and other consequential damages is excluded in all circumstances.
3.    The Château Cazalères Holiday Park is not liable for defects in the service or defects in services provided by third parties.
4.    Parc de Vacances Château Cazalères is not responsible for information provided verbally/telephonically/written by third parties or for third party publications.

5.    You and the user are jointly and severally liable for any loss and/or damage to the rented accommodation and/or other Château Cazalères Holiday Park property occurring during its use by you and/or other users, irrespective of whether this results from acts or omissions on your part and/or third parties who are in the park with your permission.
6.    You will indemnify Château Cazalères Holiday Park against all claims for damages from third parties which are (in part) the result of an act or omission on your part, on the part of other users, your travelling companions or third parties who are in the park with your permission.
7.    In the event of inappropriate use or abandonment of the accommodation, including but not limited to excessive soiling, additional charges will be levied, which you are required to pay immediately.